Privacy Policy

At COOLO (Coolo Air & Cooling Solutions), accessible from https://coolo.in, we are committed to safeguarding the personal privacy of our customers, technicians, and website visitors.

1. Information We Collect

When you request or book an AC service through Coolo, we collect contact and operational information including your name, telephone number, email address, physical service address, and equipment details (such as AC type, brand, and observed problem description).

2. How We Use Your Information

We use this data strictly to schedule, fulfill, and verify cooling service jobs, dispatch certified technicians to your location, generate digital service records, and communicate service progress via SMS, WhatsApp, or phone call.

3. Data Security & Storage

Your customer records are stored securely using industry-standard encrypted PostgreSQL infrastructure through Supabase with Row Level Security (RLS) policies. We do not sell, rent, or lease your personal information to third-party marketing companies.

4. Contact Information

For queries concerning your personal data, contact us at hello@coolo.in.